Refund Policy for Food Handlers

Customer satisfaction is especially important to us. In the event you are not satisfied with your purchase, you may be eligible for a full refund according to our policies below.

Refunds for Online Training

Refund requests for online training must be made within 30 days of purchase. Requests must be submitted to support@eFoodhandlers.com with purchaser’s full name, reason for refund request, and copy of the receipt. Refunds will be issued in the same form of payment to customers who:

• Have not completed more than 50% of the online training course
• Have not attempted the practice exam and/or the final exam
• Have not scheduled their final exam with a proctor
• Have experienced technical issues that are preventing course completion and our support team has not been able to resolve

Refunds for the LIVE Virtual Training will be issued in the same form of payment to customers who:

• Have not been sent the pre-course materials
• Have not attended the Live Training
• Have not scheduled their final exam with a proctor

Refunds may be requested after 30 days of purchase if:

• Certificate is not accepted for regulatory purposes and we are unable to offer a satisfactory alternative.

Refunds for Physical Products

To request a refund or to cancel your order for a physical product, please contact us at support@eFoodhandlers.com according to the guidelines below:

• To cancel your order before it ships, please submit a refund request within 24 hours of purchase.
• If you are not completely satisfied with your order, you may submit a refund request within 30 days of purchase to support@eFoodhandlers.com. Refund requests must be accompanied by a copy of the original packing list or invoice, and item must be returned in resaleable condition to
  750 West Lake Cook Rd. Ste 350 Buffalo Grove, IL 60089.
  Refunds will be issued in the same form of payment, less charges for shipping and handling.
• If you receive an item that is damaged or defective, please submit a replacement request with a picture of the damaged item to support@eFoodhandlers.com.
• If you have not received your order within 14 days of purchase, please submit a request for a free replacement to support@eFoodhandlers.com.

Please Note: Mail order certificates, wallet cards, and badges do not ship until a certificate is earned, regardless of purchase date.

Refunds for Token Purchases

Tokens are valid for assignment to a user for up to one year from purchase date. If a token has not been assigned within one year of purchase, the token will expire. Token purchases can be refunded within 30 days of purchase if the following user conditions are met:

• Have not completed more than 50% of the online training course
  • For Live Training tokens, have not been sent the training materials or attended the live course.
• Have not attempted the practice exam and/or the final exam
• Have not scheduled their final exam with a proctor
• Have experienced technical issues that are preventing course completion and our support team has not been able to resolve

To submit a token refund request, please send your full name, facility ID, number of tokens to be refunded by training program, and refund amount to businessservices@efoodhandlers.com. Tokens can be recovered and/or reassigned to a different user if the original assignee did not register their account through the assigned token link.

Complaints and Appeals to Refund Policy

If you have questions, concerns, or would like to submit a complaint or appeal to this policy, please submit it to complaints_appeals@efoodhandlers.com.